http://www.masteringcommunicationatwork.com/blog Sat, 21 Aug 2010 15:23:04 +0000 http://backend.userland.com/rss092 en Here's our recent article as contributors to HR Professional Magazine. And Ethan will be on Fox 25 News this Sunday Night in the Boston Area.  Check him out at 10 PM.  The story is about Facebook and Communication. http://www.masteringcommunicationatwork.com/blog/?p=378 "We're sorry for the massive disruption it's caused to their lives," Hayward said."There's no one who wants this thing over more than I do, I'd like my life back." That's what former BP Chief Tony Hayward said.  What's wrong with it? Now watch it. He was apologizing, and his apology was ... http://www.masteringcommunicationatwork.com/blog/?p=376 Since the disasters won't stop--oil spills, financial meltdowns, epically stressful lives--we have to be ready. I've had the privilege to help clean up after hurricanes Hugo and Katrina.  I've worked with people in crisis since I began my career in public service.  As I've worked on communication with the spectrum of ... http://www.masteringcommunicationatwork.com/blog/?p=373 I recently found this quote from Whole Foods co-founder and CEO John Mackey.  In discussing how he hires leaders he said, I understand people a lot better today than I did 30 years ago. Back then, I was more impressed with people who were very articulate. In many companies, ... http://www.masteringcommunicationatwork.com/blog/?p=368 I've started blogging at whyilead.org/blog.  It's a research study for leaders and a community I'm building with one of ING's Heads of Learning. The excitement about this project has been really fun, and we have a problem. What we keep finding is that people who are doing some of the best leadership ... http://www.masteringcommunicationatwork.com/blog/?p=366 Ethan is giving a public lecture in Malaysia today.  Over 250 people signed up to learn about the eight things most common communication challenges in every organization. Thursday I'll be leading off the Mayors of Massachusetts Spring meeting before they meet with the candidates for Governor.  It's always a treat to ... http://www.masteringcommunicationatwork.com/blog/?p=363 You cannot assume just because you're in the same environment, they get it. Your unique perspective, whether you clean the floors or run the organization, has value and the people making the decisions need you.  They may not know it.  They can't know it unless you tell them. In the last few ... http://www.masteringcommunicationatwork.com/blog/?p=357 The brain has 40 quadrillion--that's right 40 followed by fifteen zeros--possible connections.  Nothing our brains do is simple.  No perception or behavior fires from one place.  When the right connections fire over and over, people can achieve amazing things. When you want more of something, and you want it more consistently, ... http://www.masteringcommunicationatwork.com/blog/?p=250 Most people want to be leaders.  They like the image of the speech before the battle, the status, and the spoils when things go well. What most people forget:  Being a leader is painful. Leaders are the ones who keep teams together when everything falls apart.  Leaders make sacrifices so the ultimate ... http://www.masteringcommunicationatwork.com/blog/?p=348 Sometimes, there is simply nothing you can say. Whether the other person is Fixed in his attitude or ideas, She has had the kind of bad day where only a good night sleep or a month of vacation will let her relax, Or in the worst cases, the person's brain chemicals are misfiring like ... http://www.masteringcommunicationatwork.com/blog/?p=340